757 Cleaning Ninjas Service Agreement
757 Cleaning Ninjas reserves the right to make any changes to any part of this service agreement without giving any prior notice.
By ordering 757 Cleaning Ninjas services by telephone, e-mail, or its website the client accepts and agrees to 757 Cleaning Ninjas service agreement.
Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area within 24-hours. Please contact the office as soon as possible during our normal business hours.
Employees
All employees go through rigorous training to learn every aspect of the detailed 757 Cleaning Ninjas standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind all employees undergo a nationwide background check and reference check during the hiring process. All employees are covered under our workers compensation policy.
Payments
Payments are due in full upon completion of service. For your convenience, we gladly accept cash, check or credit card. There is a 50$ return check fee. Checks Payable to 757 Cleaning Ninjas and if you prefer to pay by credit card you may do that online when your invoice is sent to you.
No payment Upon Arrival: If no one is home upon our arrival and there is no payment left behind, we will contact you immediately for a credit card. If you are unavailable or do not wish to use a credit card, we will have to reschedule your appointment.
Tipping: 757 Cleaning Ninjas never requires tipping, but you can tip if you would like. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. We sincerely appreciate your business.
*NOTE* In an effort to remain green all sales receipts are emailed. Receipts are emailed the following business day services are rendered.
Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services we offer a Guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.
Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home changes you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months. If a client discontinues and reinstates service with 757 Cleaning Ninjas after a period of 3 months the original price is not guaranteed, and a new rate may be given.
Parking
If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning associates with any one of the following (which must be within a 1 block radius); a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home. If a parking spot cannot be found within a 1 block radius by the cleaning associate nor provided by the customer within a 15 minute window, your appointment will be cancelled/and or rescheduled. In the event that this occurs you will be charged a $50 cancellation fee.
Keys and Alarm Systems
Many 757 Cleaning Ninjas customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. We do not return keys by mail. Keys must be hand delivered in person to the customer; customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation to 757 Cleaning Ninjas. However, we prefer that your alarm be left off on the day of the cleaning.
Security Deposit
Deep clean scheduling we require a 30% security deposit.
A security deposit is required for all deep clean appointments at the time of scheduling to confirm and hold your appointment. The security deposit will be applied to your balance due at the end of your appointment.
*Appointments without a deposit will be cancelled within 72 hours of scheduling.
To complete your deposit, you will be emailed an invoice that will need to be completed the day your appointment is made to be able to book and hold your appointment.
If a cancellation is given prior to 72 hours’ notice the security deposit is fully refundable. If you need to reschedule your deep clean appointment your security deposit will be used to hold your next appointment date.
Lock Outs
A lock out fee of $50 will be assessed in the event that our cleaning associate(s) arrive and are unable to access the premises despite the reason.
Arrival Window
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Your Cleaning Technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit, a cancellation fee of $50 will be charged.
Cancellations/Rescheduling
We require at least 2 business days notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.
Tardy
Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
Temperature
Cleaning to the extent that we do is very physical and if the temperature of the home is too hot or too cold we may temporarily change the thermostat control to 70. We will return the setting to the original temperature before leaving. If the heating or cooling is not functioning and it us not comfortable to work we will reschedule our appointment. In this case a $50 dollar fee will be charged.
Pets
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).
For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.
Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.
Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).
Glass Shower Door(s)
You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. However the team that arrives to service you will inspect your shower door(s) to ensure that they are fully secure prior to service of the shower. If upon inspection the team recognizes that your shower door(s) are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of your shower and/or shower door(s) or we can proceed with service. If the client decides to proceed with service of the shower and/or shower door(s) pictures of your shower door(s) will be taken prior to the start of servicing the shower doors(s). Additionally, the client agrees not to hold 757 Cleaning Ninjas or its employee responsible if this results in the shower door being damaged/broken. 757 Cleaning Ninjas is not responsible for damage due to faulty and/or improper installation of any item.
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Our Cleaning Staff DOES NOT:
• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
• Clean the interior of curio cabinets (will only feather dust exterior)
• Remove Paint
• Clean Animal waste or litter
Privacy
757 Cleaning Ninjas Cleaning Service takes privacy very seriously. We at no time will share any customer information with ANY outside source.